Effective Date: January 1, 2024

Last Updated: December 23, 2024

1. Our Commitment to Accessibility

CistekAI LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone should be able to access our website and services, regardless of ability or technology used.

2. Conformance Standards

We strive to conform to the following accessibility standards:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines 2.1 at Level AA
• Section 508: Section 508 of the Rehabilitation Act
• ADA: Americans with Disabilities Act requirements
• Texas Accessibility Standards: State of Texas accessibility requirements

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

• Clear and consistent navigation throughout the site
• Logical heading structure (H1, H2, H3, etc.)
• Skip navigation links to bypass repetitive content
• Breadcrumb navigation for easy orientation
• Descriptive page titles

3.2 Visual Design

• Sufficient color contrast ratios (minimum 4.5:1 for normal text)
• Text resizing up to 200% without loss of content or functionality
• Dark mode and light mode options
• Clear focus indicators for keyboard navigation
• No reliance on color alone to convey information

3.3 Content and Media

• Alternative text (alt text) for all meaningful images
• Captions and transcripts for video and audio content
• Descriptive link text (no "click here" links)
• Clear and simple language
• Proper labeling of form fields

3.4 Keyboard Accessibility

• Full keyboard navigation support
• Visible focus indicators
• Logical tab order
• No keyboard traps
• Keyboard shortcuts documented

3.5 Screen Reader Compatibility

• Semantic HTML markup
• ARIA labels and landmarks
• Proper form labels and instructions
• Screen reader-friendly error messages
• Compatible with major screen readers (JAWS, NVDA, VoiceOver)

4. Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Browser accessibility features

5. Known Limitations

Despite our best efforts, some areas of our website may not yet be fully accessible. We are aware of the following limitations:

• Some third-party embedded content may not be fully accessible
• Certain legacy PDF documents may not meet current accessibility standards
• Some complex interactive features may require additional assistive technology support

We are actively working to address these issues and improve accessibility across all areas of our website.

6. Third-Party Content

Our website may include content from third-party providers (social media plugins, embedded videos, etc.). While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party content. We encourage third-party providers to maintain accessibility standards.

7. Accessibility Testing

We regularly test our website for accessibility using:

• Automated accessibility testing tools
• Manual testing with assistive technologies
• User testing with people with disabilities
• Third-party accessibility audits
• Ongoing monitoring and updates

8. Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

When reporting an accessibility issue, please include:

• The specific page or feature affected
• The assistive technology you are using (if applicable)
• A description of the problem
• Your contact information for follow-up

9. Alternative Access

If you are unable to access any content or feature on our website, we will provide alternative access methods:

• Information in alternative formats (large print, audio, etc.)
• Personal assistance via phone or email
• Alternative methods to complete transactions
• Accessible versions of documents upon request

10. Training and Awareness

CistekAI is committed to accessibility awareness and training. We provide regular training to our staff on:

• Web accessibility best practices
• Creating accessible content
• Using assistive technologies
• Disability awareness and etiquette
• Legal requirements and compliance

11. Ongoing Improvements

We are continuously working to improve the accessibility of our website. Our ongoing efforts include:

• Regular accessibility audits and testing
• Updating content and features to meet current standards
• Implementing user feedback and suggestions
• Monitoring changes in accessibility guidelines
• Investing in accessible design and development practices

12. Legal Compliance

CistekAI complies with applicable accessibility laws and regulations, including:

• ADA Title III: Americans with Disabilities Act
• Section 508: Rehabilitation Act of 1973
• Texas Government Code Chapter 2054: State accessibility requirements
• WCAG 2.1: Web Content Accessibility Guidelines

13. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint:

• U.S. Department of Justice: ADA Complaint Form
• Texas Workforce Commission: Civil Rights Division
• U.S. Access Board: Section 508 Complaints

14. Updates to This Statement

We review and update this Accessibility Statement regularly to reflect changes in our website, accessibility standards, and legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

15. Additional Resources

For more information about web accessibility, visit:

• W3C Web Accessibility Initiative (WAI)
• ADA.gov
• Section508.gov
• WebAIM